ESI micro-credentials enable a milestone-driven learning journey through the full ESI programme. They are 8-week courses that include online learning, real-time application on-the-job, portfolio-building and assignments. Learners are guided through the programme by ESI’s world-class customer success team and get a subscription to ESI. Successful completion earns the graduate an ESI Micro-Credential in Entrepreneurial Sales that is part of ESI’s Stackable Credential model – enabling the graduate to progressively achieve an ESI Certificate, Professional Certificate and, ultimately, our flagship university credit-rated Professional Diploma. ESI micro-credentials can be delivered as part of an annual licence or through one of our scheduled (open or closed) programmes.

The ESI Programme is based on a new, innovative curriculum that is relevant to sales professionals and their employers.

The Customer Micro-Credential is focused on core skills such as:

• Collaboration, relationship management and prospecting.
• Business acumen, communication, and creativity.
• The importance of taking the perspective of the buyer.
• Understanding your customer’s business issue and their buying cycle.
• How to drive collaboration and partnership with the customer.
• How to get better at forecasting.
• How to ask better questions and truly listen to the answers to uncover the information needed to close a sale.
• Understanding the level of clarity needed to know that a deal will be done.
• Becoming aware of personal credibility and why it matters.

The ESI Customer Micro-Credential explores a number of themes that lead to learning outcomes like:

• Understanding the importance of taking the perspective of the buyer.
• Understanding the customer’s motivations.
• Learning how to go about discovering and uncovering the information needed to close a sale.
• Learning how to ask better questions and listen more intently and with purpose.
• Understanding the level of clarity needed in order to know that a deal will be done.
• How to drive collaboration, partnership and alignment with the customer.

ESI is designed for anyone working or planning to work in a B2B commercial environment including those who work in a sales, account management, customer-facing or revenue-related role. Learners do not require specific qualifications but will be asked to draw upon their real-world experiences throughout the programme. This course is delivered in English but many ESI graduates have English as a second language.

Successful completion earns the graduate an ESI Micro-Credential in Entrepreneurial Sales that is part of ESI’s Stackable Credential model. This enables the graduate to progressively achieve an ESI Certificate, Professional Certificate and, ultimately, our flagship university credit-rated Professional Diploma.

All ESI programmes are delivered through the ESI Growth+ platform and provide a work-based learning experience that includes tools, techniques, exercises and opportunities to evaluate real work experiences for improved results. ESI courses include online learning, real-time application on-the-job, portfolio-building and assignments.

All learning & support are delivered via ESI’s Growth+ Learning-as-a-Service platform. As such, the ESI programme is asynchronous, always-on, always accessible & fully scalable 24/7 – 365 days a year. ESI learners get a 12-month subscription to the programme – enabling a truly self-paced learning journey that is assisted by constant support & guidance from the ESI Customer Success team.