At ESI, everything starts with people – your people. We get to understand who they really are, their roles their development needs and their own motivations. With you, we identify targeted skills development and behavioural change. We develop personalised journeys for teams and individuals that develop the right skills at the right time. Learners are guided and supported on every step of their ESI journey. Progress is monitored and obstacles overcome because, as our Customer Success team likes to say, ‘Life Happens!’. ESI learner support includes:
ESI’s programme management is all about you – our customer. We provide guidance on and management of ESI implementation including a diagnosis of your business objectives. The changes you want to see in behaviour and results. From there it is all about ongoing feedback that provides a summary of learner engagement, evidence of behavioural change and business results and thought leadership on ESI programme direction. ESI’s programme management includes:
Our goal at ESI is to either relieve you of responsibilities you already have or add capabilities where there were none before. Our customers don’t see us as ‘just’ a vendor. As one customer kindly put it, ‘ESI is an extension of my team.’
ESI is about addressing the global shortage of commercial skills & talent. That is a long-term problem for your business and we take a long-term view of our relationship. As a result, a key component of our Customer Success model is at a strategic level.
You may have a skills gap in your commercial teams. You may be hiring because of business growth. Like many, you may be suffering from high turnover levels in your commercial staff. ESI’s Strategic Partnership support offers regular sessions that look at these common problems from a skills development perspective and offer guidance, thought-leadership and best practice from our experience with a global client base.
ESI was designed to be different. We know that successful online learning and development requires world class curriculum, learning & certification. We also know it goes way beyond a list of login details. Our Customer Success model provides a complete ESI Experience that will profoundly impact you, your people and your business and that you simply will not get anywhere else. As one client puts it, “ESI isn’t really training – it’s more like a company transformation process”.
“ESI has freed up time and resources”
“I have never had vendor support of a standard and quality like this”
“ESI’s X-Factor is how easy it is to work with them”